While using our converter you might face some common problems, this guide will help you solve most of the problems. Some of these problems don't have a concrete solution yet. If you came across a problem you don't see here then you can create a report.
You may have noticed lower audio or video quality in your converted file. This can happen due a lot of reasons. The most common reason is due to the available quality of the video on YouTube. If the video you are trying to convert has limited quality or quality options. Then our converter can only deliver what best suits your needs.
Say you were trying to convert a video into audio with audio quality set to 512K then the converter will give you the best available audio quality. If the video has 192 kbps audio quality then the converter will only give you 192 kbps. Now for the same video if you set the audio quality to say 128K then the actual audio quality in the converted file will feel much worse.
The same goes for video quality too. We recommend checking the guide on Audio Quality and Video Qualityto understand more about why this happens. In such a scenario the best thing to do is to set the audio and video quality to the highest available option.
Solution: Set audio and video quality to the highest option available which is 512K and 4K respectively. This may cause an increase in file size.
As discussed above, this occurs due to the available quality on YouTube. And for the reasons mentioned earlier the best thing to do is to set the audio and video quality to the highest available option and then reconvert it into the desired quality.
Our converter is a free to use service to compromise that we use limited resources to operate our service. This results in slow conversions. There isn't a proper way to fix this. You can try again later if the conversion takes too long or is stuck on loading.
Note that you don't need to stay on the same app for the conversion to complete. If you are using a browser then you can just keep the app running in the background and then come back later. This is useful if you are converting a longer video.
But if you close the website or the tab itself or do anything which requires the page to be reloaded then you will need to reconvert the entire video. We are trying our best to reduce the conversion time.
If none of this is able to help you then please Contact Us and we'll get back to you as soon as possible.